Client Support

 
support

Acting on and prioritizing our clients’ needs is the keystone of our philosophy and approach to business at Partners Bank. It is a way of doing business that we believe is essential for mutual success. You’ll find that our concierge-style of professional banking delivers on that ideal with financial solutions and services that put you first. By working together, we can help you build your vision and your future.

Branch Offices

Mission Viejo
Office Hours: Monday-Friday 9 AM to 4 PM PT*
27201 Puerta Real Suite 160
Mission Viejo, CA 92691
(949) 732-4000

Beverly Hills
Office Hours: By Appointment Only*
8484 Wilshire Blvd, Suite 520
Beverly Hills, CA 90211
(323) 556-6544

*We observe all federal holidays

General Inquiries & Client Service

Monday-Friday 9 AM to 4 PM PT*
(866) 323-2741
customerservice@pbofca.com

Personal Online Banking

Monday-Friday 9 AM to 4 PM PT*
(866) 323-2741 or (949) 732-4050
onlinebanking@pbofca.com

Report a Lost/Stolen Credit Card or Unauthorized Credit Card Activity

Monday-Friday 9 AM to 4 PM PT*
(866) 323-2741
24/7 Support: (800) 367-7576

Report a Lost/Stolen Debit Card or Unauthorized ATM or Debit Card Activity

Monday-Friday 9 AM to 4 PM PT*
(866) 323-2741
24/7 Support: (833) 337-6075

Business Online Banking

Monday-Friday 9 AM to 4 PM PT*
(866) 323-2741 or (949) 732-4050
onlinebanking@pbofca.com

Treasury Management Support Including ACH, RDC & Wire Manager

Monday-Friday 9 AM to 4 PM PT*
(949) 732-4050
tm@pbofca.com

Debit Card Activation & Pin Resets

(800) 992-3808

File an ATM or Debit Card Dispute

Monday-Friday 9 AM to 4 PM PT*
(866) 323-2741

Partners Bank of California Routing Number

122244773

2022 Bank Branch Office Holiday Schedule

We observe all federal holidays which include:

Martin Luther King, Jr. Day: Monday, January 17

Presidents’ Day: Monday, February 21

Memorial Day: Monday, May 30

Juneteenth National Independence Day (Observed): Monday, June 20

Independence Day: Monday, July 4

Labor Day: Monday, September 5

Columbus Day: Monday, October 10

Veterans Day: Friday, November 11

Thanksgiving Day: Thursday, November 24

Christmas Day (Observed): Monday, December 26

Tutorials

Partners Bank Business Mobile Banking-Business Tutorial

Partners Bank of California Business Mobile Banking

Partners Bank of California Business Mobile Banking lets you bring your banking with…

View Tutorial
Alerts for Mobile Banking-Personal Tutorial

Alerts for Mobile Banking

With Real-Time Alerts, you can receive notifications by text, email, secure online banking…

View Tutorial
Soft Tokens-Business Tutorial

Soft Tokens​

Strong security and greater convenience: Enjoy next-level defense against fraud and malware with the…

View Tutorial
Merchant Capture-Business Tutorial

Remote Deposit Capture / Merchant Capture Service​

We bring the bank to your office via Remote Deposit Capture technology. You…

View Tutorial
Partners Bank Personal Mobile Banking Video Thumbnail with a woman in a yellow shirt holding a cellphone

Partners Bank of California Personal Mobile Banking

Partners Bank of California Personal Mobile Banking lets you bring your banking with…

View Tutorial
Encrypted and Secure Email Tutorial

Encrypted & Secure Email​

At Partners Bank, we’re always concerned about your financial safety and security. Preserving…

View Tutorial
Digital Wallets-Personal Tutorial

Digital Wallets

Using your card to pay in stores, online and or even within apps,…

View Tutorial
Business Online Banking-Business Tutorial

Business Online Banking & Cash Management

Business Online Banking and cash management solutions* from Partners Bank lets you complete…

View Tutorial
Alerts for Business Online-Business Tutorial

Alerts for Business Online

With Real-Time Alerts, you can receive notifications by text, email, secure online banking…

View Tutorial

Resource center

Smiling man in office May 2, 2022

What to Know About Email Authentication

Using email authentication technology makes it a lot harder for scammers to send…

View Article
Laptop and mobile phone on desk April 26, 2022

What To Know About Identity Theft

Learn what identity theft is, how to protect yourself against it, and how…

View Article
Cybersecurity lock and grid March 29, 2022

Identifying and Addressing BEC and Wire Fraud Attacks

Formerly known as the “man in the email attack,” business email compromise (BEC)…

View Article
Person typing on a computer with a shield and lock overlay August 24, 2021

Cybersecurity Guide

With scammers, hackers, and other bad guys trying to steal your personal information…

View Article
laptop user April 1, 2021

A Guide for Businesses: Practical Tips for Safeguarding Personal Information

Most companies keep sensitive personal information in their files—names, Social Security numbers, credit…

View Article
Over the shoulder view of a person typing at a computer. The screen has a lock on it. March 4, 2021

Four Ways to Protect Your Business from a Ransomware Attack

Ransomware can take a serious toll on your business. Scam emails, infected websites,…

View Article
Person tapping on a hexagon that says November 3, 2020

10 Things You Can Do to Avoid Fraud

Crooks use clever schemes to defraud millions of people every year. They often…

View Article
Person typing on a laptop. A 3D image of a shield with a keyhole is being projected from the screen October 5, 2020

6 Tips for How to Protect Your Business’s Equipment and...

Lapses in physical security can expose sensitive company data to identity theft, with…

View Article
Person typing at a laptop. Image is overlaid with various icons. July 9, 2020

5 Areas of the NIST Cybersecurity Framework

The NIST Cybersecurity Framework helps businesses of all sizes better understand, manage, and…

View Article

FAQs